Glimble is a service provided by Arriva Personenvervoer Nederland B.V. (referred to hereinafter as ‘Arriva’ or ‘we’). Glimble is also a trade name under which Arriva operates. You know glimble as a digital platform that allows users to plan, book and pay for trips they select in the glimble app they have downloaded.
Use of the glimble app is subject to its Terms of Service. You agreed to these Terms of Service and can view them in the app at any time. To enjoy the benefits of a glimble travel package, these Glimble Travel Package Terms of Service also apply. They describe for you, the user of a travel package (referred to hereinafter as ‘you’), the conditions that apply to the use of your travel package. They also describe your rights.
These Glimble Travel Package Terms of Service apply to each travel package you purchase from Arriva as offered through the glimble travel app. You can view the latest version of these terms of service at any time here.
Our office is located at Trambaan 3, 8441 BH in Heerenveen in the Netherlands and Arriva is registered with the local Chamber of Commerce under number 30124575.
When you purchase a glimble travel package, you enter into a purchase agreement with Arriva. Under this agreement, you are required to meet your payment obligation. The important legal rights and obligations that you and we have under this agreement are explained in detail in these terms of service.
Glimble offers different types of travel packages. Different conditions apply in each case. Some conditions apply to several or all of the travel packages.
The different types of travel packages may differ in terms of:
the region in which the travel package is valid;
the mode(s) of transport covered by the travel package;
the validity period;
the way you exercise your travel rights: with a travel budget, as a prepaid travel right or as a certain number of trips.
All travel packages are valid for 28 days, regardless of the day on which they are purchased.
Scholars travel packages are valid for school students aged 12 to 17.
Arriva reserves the right to add new travel packages to its catalogue and to withdraw existing ones, in which case this will be done in accordance with your rights.
The following types of travel packages are available for each region, depending on the region for which you purchase the travel package:
All-in: For a set amount, for 28 days you get unlimited travel at any time, on any day in the region covered by the travel package, within the limits of your travel budget.
Weekend: For 28 days you get unlimited travel from 18.00 on Friday to 0.00 on Monday. The weekend travel package covers any journey that starts within this period.
Flex 4: Every 28 days, you choose 4 days on which you get unlimited travel. The days can be during the week, on the weekend or a combination of the two. If you have booked a trip for a specific day, then your travel day begins at that time and you travel unlimited that entire day. The return journey is also included.
Flex 10: Every 28 days, you choose 10 days on which you get unlimited travel. The days can be during the week, on the weekend or a combination of the two. If you have booked a trip for a specific day, then your travel day begins at that time and you travel unlimited that entire day. The return journey is also included.
Scholars travel package flex 2: Every 28 days, you choose 2 days on which you get unlimited travel. The days can be during the week, on the weekend or a combination of the two. If you have booked a trip for a specific day, then your travel day begins at that time and you travel unlimited that entire day. The return journey is also included.
Scholars travel package flex 4: Every 28 days, you choose 4 days on which you get unlimited travel. The days can be during the week, on the weekend or a combination of the two. If you have booked a trip for a specific day, then your travel day begins at that time and you travel unlimited that entire day. The return journey is also included.
You purchase your chosen travel package for a certain region. You can choose from the following regions:
Zuid-Limburg region
Travel packages for the Zuid-Limburg region are valid in all districts of the city of Maastricht and throughout the Zuid-Limburg region.
You can travel on all Arriva trains (second class) and all Arriva bus routes.
All Arriva regional bus routes in Zuid-Limburg and all city buses in:
Maastricht
Parkstad
Sittard-Geleen
All Arriva trains in Zuid-Limburg up to the outskirts of Sittard:
S12 (Maastricht Randwyck – Sittard)
RS15 (Sittard – Kerkrade Centrum)
RS18 (Maastricht Randwyck – Heerlen)
RE18 (Maastricht up to Vaals)
Midden-Limburg region
Arriva buses
All regional bus lines in Midden-Limburg
All city buses in Roermond, Weert
Limburgliner
Venlo - Weert (bus line 370)
Weert - Meijel (bus line 371)
Roermond - Venlo (bus line 372)
Roermond - Venlo (bus line 377)
Arriva train
Maaslijn Sittard – Blerick
Noord-Limburg region
Arriva buses
All regional bus lines in Midden-Limburg
All city buses in Venlo
Limburgliner
Venlo - Weert (bus line 370)
Weert - Meijel (bus line 371)
Roermond - Venlo (bus line 372)
Roermond - Venlo (bus line 377)
Arriva train
Nijmegen-Roermond (RS11)
Limburg region
All Arriva buses and trains throughout Limburg.
Arriva train
Nijmegen-Roermond (RS11)
Friesland-Groningen region
The travel packages are valid in the Groningen and Friesland region.
You can travel on all Arriva buses and trains (Second class) in Friesland and all Arriva trains (Second class) in Groningen.
All Arriva trains operating in Friesland and Groningen. The travel packages are not valid on the Opstapper.
All Arriva buses in Friesland and Wadden Islands Terschelling, Vlieland, Ameland and Schiermonikoog. Includes:
Qliner 315
Qliner 320
Qliner 324
Qliner 350
Qliner 355
Line taxi
Vlinder- en buurtbus
The travel package is valid from the moment of purchase. So you may wish to consider the best time to purchase your travel package. Example
Let’s say you purchase a weekend travel package at 18.00 on Sunday evening. The travel package is valid from the moment of purchase. So you can immediately start enjoying discounted travel. Because the travel package is valid for exactly 28 days, it will expire 4 weeks later, at 17.59 on Sunday evening.
The use of your travel package is always determined by the start time of your trip. This only applies to the validity period of your travel package. By ‘trip’ we mean a single ride without a change, or a series of rides with an interval of not more than 35 minutes between rides. Example
Let’s say you have a flex 10 travel package. You use the last of the 10 days covered by your travel package to go on a trip on the last day of the 28-day validity period. The trip departs at 23.06 on a Thursday evening. If you check out at 00.12, the trip still falls within the 10th day covered by your travel package and the last day of the validity period.
The start and end locations of your trip must fall within the geographical area covered by the travel package for your chosen region. Example
Let’s say you have a travel package with a travel budget for the Zuid-Limburg region. You board a train at Maastricht station and travel to Roermond. Maastricht falls within the geographical area covered by your travel package, but Roermond does not. In this case you pay for the whole trip. The right to travel on the part of the network covered by your travel package is not deducted from the cost of the trip.
You can use the payment methods offered in the glimble app to pay for trips that are not covered by your travel package.
Glimble allows you to book trips that combine different modes of transport. In this case, the part of your journey covered by your travel package is automatically deducted.
You can buy any glimble travel package in the glimble app and use your preferred payment method to complete the purchase in your account (see ‘Terms of payment’ in the Glimble Terms of Service).
The total price you pay for your travel package is the price shown in glimble before you make the purchase. Any taxes and other (administration) costs that apply are included in the price.
Glimble is fully digital: the travel package you purchase is delivered to you in the app. The e-tickets you need to travel with your travel package are also delivered to you in the glimble app in the form of a QR code. In other words, you do not get a physical ticket or a physical product of any kind.
Should we decide to offer the QR codes through other channels, you can rest assured that you are purchasing a valid glimble travel package.
If a trip is covered by your travel package, your right to travel is automatically processed when you plan, book and pay for the trip. You don’t have to do anything! You simply travel with glimble the same way you always do.
Travel packages cannot be used in conjunction with vouchers or any other offers.
If you are under 18, we assume your parent or guardian has given you permission to purchase a glimble travel package. Permission from your parent(s) authorises us to collect payments.
Arriva reserves the right to increase the prices of travel packages each calendar year in relation to the increased validity of the travel package. In addition, we may also increase the prices of travel packages each calendar year in line with the increase in the Consumer Price Index for the previous year.
All glimble travel packages are valid for 4 weeks and automatically expire at the end of the 4 weeks.
You have a legal right to cancel your purchase within 14 days of making the purchase. This means that you have a 14-day cooling-off period during which you can change your mind. The cooling-off period starts the day after you purchase your travel package. If you decide that you no longer want the travel package, you do not have to give reasons.
This right to cancel applies to all travel packages purchased through the glimble app, with the exception of business subscriptions.
Your travel package will be cancelled with retroactive effect. This means we will cancel the travel package from the date it started, as if it had never been issued.
You are entitled to a full refund of the cost of the travel package. We will refund the price you paid for the travel package within 14 days, by crediting it to the account used to purchase the travel package.
If you cancel the travel package without having used it, we will refund the entire purchase price. If you cancel the travel package after having used it, we will deduct the discount or the right to travel before issuing the refund.
Arriva reserves the right to terminate your use of a glimble travel package with immediate effect and, if necessary, block your account if you fail to comply with and/or violate these Glimble Travel Package Terms of Service.
If there are insufficient funds in your account to cover the direct debit payment for the renewal of your travel package, we may terminate your package.
If, due to the reallocation of a concession, Arriva has to transfer the operation of a public transport service covered by a glimble travel package to another operator, Arriva will initiate the termination of its travel package purchase agreement with you. The remaining value of your current travel package will be credited to your account on the date on which the concession is transferred.
You purchase your travel package through your account in the glimble app. So when you travel with a travel package, we process your personal data in accordance with the Glimble Privacy Statement. This privacy statement explains, among other things, what personal data we collect from you, how we use and protect your data and how long we keep it. The privacy statement also explains your rights to have your data erased. You can view the privacy statement here.
When you travel with a travel package, we collect and process additional personal data. This additional data processing is also detailed in the privacy statement.
These Glimble Travel Package Terms of Service were originally drawn up in Dutch. The Dutch text takes precedence over translated versions.
Arriva is entitled to make non-material changes to these terms of service and the ways in which the glimble travel packages can be used at any time as it sees fit, in which case the amended terms of service apply to all new and existing travel packages from the date of their entry into force.
Arriva may also make significant changes to these terms of service and the ways in which the glimble travel packages can be used. Significant changes will be announced in the glimble app at least one month before they take effect. If you do not agree to the change(s), you can cancel your travel package as described in the section on ‘Renewal and cancellation’. If Arriva’s interest in changing the terms of service is urgent, the announcement period may be less than one month.
The agreement you enter into with Arriva regarding the purchase of your travel package, and these Glimble Travel Package Terms of Service are governed by Dutch law.
In the unfortunate event that your QR code does not work, we will quickly help you find a suitable solution. We are also here to help if you have questions about your travel package or a payment. You can contact us in the following ways:
Telephone: Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays.
If you are calling from the Netherlands, the number is 0800 4446888.
If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute).
If you are calling from Belgium, the number is 02 3420285.
Social media
: Contact us through Facebook.
WhatsApp:
Our WhatsApp number is +31 6 14458761. Add it to the contacts in your phone. Our WhatsApp line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Please note! This mobile number can only be used to contact us through WhatsApp.
Post
: If you want to write to us, please put your letter in a stamped envelope and send it to: Arriva Nederland Customer Service Postbus 626 8440 AP Heerenveen The Netherlands
If you have a complaint, please contact our Customer Service team (preferably in writing).
Should there be a dispute between you and Arriva, we will do our best to resolve it. If we are unable to reach an agreement, the dispute must be referred to the District Court in Leeuwarden, which is the only court with jurisdiction.
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