Frequently Asked Questions

If you would like to know more about how glimble works, here you can find answers to frequently asked questions. If this does not answer your question, please contact us!

Planning a journey

View frequently asked questions about planning your trip with glimble

Booking and Payment

View frequently asked questions about booking and payment with glimble

During my trip

If you would like to know more about how glimble works on your journey

Swipe

View frequently asked questions about swiping with glimble

Glimble app

View frequently asked questions about the glimble app

Privacy

View frequently asked questions on privacy

Frequently Asked Questions

Planning a journey

Can I purchase tickets fast for a trip I have already taken once before?

Can I buy tickets for more people?

Where can I find the journeys I booked in the app?

Can I also travel outside of the Netherlands with glimble?

Can I also plan a journey as a wheelchair user?

How can I quickly see nearby travel options?

Can I plan and book my trip in advance?

Can I book a return ticket?

Do I need to print out my ticket to travel?

I bought a ticket, but I am sick and cannot travel. Will I get my money back?

Can I send my ticket to someone else?

Can I also plan my trip with glimble on the web?

Booking and Payment

How can I pay?

What does glimble cost?

Can I book my journey in advance?

How will I know payment has been collected by glimble?

How do I pay afterwards by direct debit?

How do I pay with my credit card at the end of a ride?

How do I pay with Sofort?

How can I pay with Bancontact?

When will the glimble travel expenses be debited from my bankaccount?

When will the direct debit be processed?

The fare in the glimble app is different from the fare when I check in and out with an OV-chipkaart. How can this be?

During my trip

Where can I find the journeys I booked in the app?

How do you open a gate at the station?

I have arrived at the first stop on my trip. How do I see how to continue my journey?

Can I buy a ticket via the app once I am already on the train, bus, tram or metro?

Will I be notified when I reach my final destination?

Why can't I book all the shared scooters and bikes I see on the street?

Do you see real-time arrival times at stops and stations in the app?

I missed the bus or the bus did not arrive. Can I travel on the next bus?

How do I unlock the Arriva shared bikes?

The bike is locked, but the ride continues in the app, how is this possible?

Swipe

In which regions can swiping with glimble?

I think my itinerary has not been properly registered?

My screen keeps loading when I try to swipe out. What can I do?

How to pay as I swipe through public transport?

How do I swipe through public transport?

Glimble app

In which languages is the glimble app available?

I have a question, how can I contact someone?

Can you buy day tickets in the glimble app?

I'm abroad and I can't manage to create a glimble account?

Can I link my NS discount product to the glimble app?

How does glimble work on the best travel experience?

Why am I not receiving a text message verification code?

Privacy

How is my privacy protected?

Can I use the glimble app without live location tracking (gps)?